Job Title: Salesforce Business Analyst
Location: Cincinnati OH (Onsite)
Who We Are:
Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.
Come join us:
Vernovis is looking for a Salesforce Business Analyst to collaborate with our clients’ stakeholders to identify and articulate business and stakeholder requirements for the entire Salesforce suite of products, as well as identifying solutions that will maximize the value delivered. This includes interviewing stakeholders, eliciting, analyzing, specifying, and validating business, stakeholder, solution, and transition requirements, and communicating those requirements to Salesforce solution/development teams through the software development life cycle (Agile, Waterfall, Iterative).
Successful candidates will apply proven communication, modeling, analytical, problem-solving, facilitation, negotiation, influence, and leadership skills to ensure stakeholder expectations are met. You will produce requirements on medium-to-large, semi?complex Enterprise projects that require planning, elicitation, documentation, analysis, and management of business. You will act as a liaison between the business customer and information technology (IT) project team(s) by building cooperative, constructive, effective working relationships with internal and external customers. You will ensure IT understands the business and stakeholder Salesforce requirements and resolve any gaps in understanding. Lastly, you will guide and advise less experienced BA’s and be responsible for making an established range of decisions, escalating to management when necessary, and updating the manager on a regular basis.
What You'll Do:
- Responsible for planning and monitoring activities for business analysis activities. Chooses a business analysis approach that is appropriate for the Salesforce change. Performs a stakeholder analysis to determine potential types and areas of the impact associated with the change. Builds a strong relationship with the project manager to ensure a common understanding of the goals, objectives, and scope of a change initiative.
- Responsible for elicitation of business requirements and related activities for Salesforce. Uses a variety of elicitation techniques to identify the characteristics of the change. Confirms and communicates what the stakeholders' needs are. Identifies and cultivates relationships with key stakeholders; forms and asks probing questions and actively listens to responses.
- Responsible for activities related to business Salesforce requirements management and communication. Translates business concerns, questions, and desires into clear stakeholder requirements through use cases, process diagrams, functional requirements, and others. Defines relationships between various types of requirements. Traces requirements to business objectives, test cases, and solutions. Assesses the value, urgency, and risk associated with each individual requirement. Evaluates new and changing requirements for impact on projects. Works with stakeholders to reach approval and agreement on Salesforce requirements. Acts as a liaison between the stakeholder and project team(s) to ensure understanding of the requirements will result in an effective solution.
- Responsible for requirements analysis and design definition. Analyzes the Salesforce needs in order to recommend a solution or a range of solutions. Analyzes and quantifies the potential value of the solution options. Models and/or tailors requirements so they are understandable and usable by each stakeholder group.
- Coordinates and facilitates meetings with representatives from all levels of the organization, vendors, and regulatory agencies as required to support planning, validation/acceptance, and final deployment processes.
- Provides support, mentoring, and guidance to project teams and incumbents.
- Performs other duties as assigned
- Complies with all policies and standards
What You'll Have:
- Bachelor’s degree in business, finance, or IT preferred, or commensurate experience. (Required)
- If no degree, minimum of three years of professional business and/or IT experience is (Required)
- Minimum of 7 years of business analysis experience in IT or a business environment. (Required)
- Experience working with technology and implementations for an enterprise IT application platform such as Salesforce. (Required)
- Demonstrated experience writing requirements documents. Requirements are well formed, cohesive, complete, consistent, feasible, modifiable, unambiguous and testable. (Required)
- Demonstrated experience with requirements analysis/management tools. (Required)
- Demonstrated experience setting goals and successfully implementing and achieving goals. (Required)
- Demonstrated experience creating and working in a team culture that is committed to collaborative cross-functional relationships and service excellence. (Required)
- Proven ability to do a stakeholder analysis, select a project approach and estimate BA effort.
- Proven understanding of the distinction between requirements: business, stakeholder, solution (functional and non-functional) and transition.
- Demonstrated ability to lead requirements gathering/definition workshops, focus groups and/or process diagramming workshops involving both business stakeholders and delivery teams.
- Proven ability to construct business process models.
- Demonstrated ability to understand and utilize decision analysis techniques.
- Demonstrated ability to manage requirements in Waterfall, Agile and/or Iterative software development methodologies.
- Proven ability to problem-solve by defining basic steps and/or providing examples where techniques were used.
- Demonstrated ability to grasp technology concepts such as database, table driven code, testing tools, security, and/or computer programming concepts.
- Proven ability to assist in conducting research on software and hardware products to meet agreed upon requirements and to support purchasing efforts.
- Demonstrated ability to assist with the interpretation of requirements into feasible options, considering technical and business constraints, and communicates options to the stakeholders.
- Proven ability to effectively present solution options and recommendations to stakeholders.
- Demonstrated ability to construct specifications, models, diagrams, and charts to communicate needs to solution designers, developers and testers.
- Proven ability to maintain and reconcile forward and backward traceability of requirements.
- Proven ability to assess/perform peer review of requirements done by others.
- Demonstrated ability to engage, elicit, validate and present findings to senior leadership.
- Proven strong verbal and written communication skills with proven ability to convey information to clients, internal and external stakeholders, in a clear and concise manner.
- Demonstrated ability to reduce uncertainty and to manage ambiguity. Deals constructively with problems that do not have clear solutions.
- Demonstrated adaptability to adjust to multiple demands/deadlines, shifting priorities, ambiguity and rapid change.
- Proven strong attention to detail with excellent organization skills.
- Demonstrated strong awareness and business understanding regarding the domains that they work in/ with.
- Proven ability to mentor and coach less-experienced BAs.
- Demonstrated ability to participate in recruiting and interviewing candidates for BA positions.
- Experience with the Salesforce Platform and products, preferred.
- Proven skills in documentation, spreadsheet and database applications.
- Proficient in Microsoft Office (Excel, Access, Word, Visio and PowerPoint).
- MS SharePoint and Access experience is helpful.
The Vernovis Difference:
Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
