Job Title: Solution Architect
Location/ Work Structure: Onsite Columbus Ohio
Compensation: $77.35 – $88.35 / Hour
Who we are:
Vernovis is a Total Talent Solutions company that specializes inTechnology, Cybersecurity, Finance & Accountingfunctions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.
What You'll Do:
- Own and govern the end-to-end solution architecture across SAP Service Cloud (C4C), NICE CXone, legacy CIS platforms, and enterprise integrations.
- Lead architecture review boards and design authority functions, ensuring all solutions align with enterprise standards, regulatory requirements, and approved architecture principles.
- Serve as the primary client-side technical advisor, challenging and validating designs proposed by SAP, NICE, and consulting partners to ensure long-term scalability and maintainability.
- Define and oversee integration architecture across SAP C4C, NICE CXone, SAP BTP, EDL platforms, and other business-critical systems.
- Identify, assess, and mitigate technical risks related to integrations, data flows, cloud platforms, and legacy system interoperability.
- Lead architecture decisions for customer service processes including case management, ticketing, customer 360, field service operations, omnichannel routing, IVR/IVA, and workforce management.
- Present architectural recommendations and technical risks to executive stakeholders, program leadership, and governance committees.
- Mentor architects and technical leads while promoting best practices, architecture consistency, and delivery excellence across the program.
What Experience You'll Have:
- 10+ years of solution architecture experience with large-scale enterprise transformation programs, including ERP, CRM, contact center, and cloud platform implementations.
- Hands-on expertise designing and implementing SAP Service Cloud (C4C), including service ticketing, customer service processes, integrations, extensibility, and SAP BTP architecture.
- Deep experience with NICE CXone CCaaS including omnichannel routing, IVR/IVA, ACD, workforce management, analytics, CTI integrations, and API-based solutions.
- Strong enterprise integration architecture background utilizing APIs, middleware platforms, event-driven design patterns, and integrations between cloud solutions and legacy systems.
- Experience within Energy & Utilities environments, including customer operations, meter-to-cash processes, field workforce management, outage operations, and regulatory compliance.
What Experience is Nice to Have:
- SAP Service Cloud, SAP CX, TOGAF, SABSA, or related architecture certifications.
- Experience with NICE CXone advanced capabilities such as Agent Assist, Virtual Agent (IVA), and Advanced Workforce Management modules.
- Exposure to Salesforce Service Cloud, Agile/SAFe delivery methodologies, cybersecurity frameworks (ISO 27001, NIST), and utility-sector data exchange platforms (EDL).
The Vernovis Difference:
Vernovis offers Health, Dental, Vision, Voluntary Short & Long -Term Disability, Voluntary Life Insurance, and 401K.
Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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